Claims policy for flower shipments
Trust between partners is vital.
C.I. FLORES DE APOSENTOS S.A.S., an international flower exporter, holds certifications such as Rainforest Alliance and GLOBALG.A.P., ensuring that we adhere to the highest standards of sustainability, health, safety, and quality. As part of our commitment to transparency and our business ethics program, we continuously improve our processes, including in the handling of claims related to flower shipments.
Due to the perishable nature of our products, we have established clear guidelines, policies, and procedures for filing claims should any issues arise with your shipment.
Follow the steps below:
All the flowers must be inspected upon arrival.
Report any problem that may lead to a claim by contacting your salesperson via email within a maximum of 5 days after the flowers' arrival. Please use the Credit Application Form. If the claim is not filed on time, we cannot accept it.
Never discard, throw away or destroy the flowers impacted before documenting with pictures and papers.
Please, include the following information when starting a claim (Use the Credit Application Form) :
1. Date of shipment
2. AWB (Air WayBill) number - B/L (Bill of Landing) number.
3. Invoice number
4. Variety (Carnation, Spray Carnation, varierty name) and assortment
5. Amount of flowers with issues (boxes, bunches, stems)
6. Cost - amount of the claim
7. Brief description (please be as specific as possible)
8. Photographic records (include box labels, and any other information that can help to describe and document the issue).
All sales are FOB (Free On Board) Bogota. Therefore, no claims on freight will be accepted.
In case of claim, please send your Credit Application through e-mail (within a maximum of 5 days after arrival) to the person in charge of your account.
Problems in transportation, delays in flights, lost boxes, damaged boxes, and on-board temperature changes are responsibility of your cargo agency. Please, contact them directly to solve these kinds of claims.
CLAIMS RESPONSE TIME: At Aposentos Flowers, we are committed to providing timely and effective solutions. All claims (CreditApp Form) must be submitted within a maximum of 5 days after receiving the product. Once submitted to the salesperson, our technical team will review the case and provide a response through the salesperson within the following 5 days. We appreciate your cooperation and understanding as we work to ensure the highest standards of quality and service.
Sincerely,
C.I. FLORES DE APOSENTOS S.A.S.
Claims Policy for Flower Shipments
