Claims policy for flower shipments
Trust between partners is vital.
CI FLORES DE APOSENTOS SAS, exportadora internacional de flores, cuenta con la certificación de FLORVERDE , lo que garantiza que cumplimos con los más altos estándares de sostenibilidad, salud, seguridad y calidad. Como parte de nuestro compromiso con la transparencia y nuestro programa de ética empresarial , mejoramos continuamente nuestros procesos, incluyendo la gestión de reclamaciones relacionadas con los envíos de flores.
Debido a la naturaleza perecedera de nuestros productos, hemos establecido directrices, políticas y procedimientos claros para la presentación de reclamaciones en caso de que surja algún problema con su envío.
Sigue los pasos que se indican a continuación:
All the flowers must be inspected upon arrival.
Report any problem that may lead to a claim by contacting your salesperson via email within a maximum of 5 days after the flowers' arrival. Please use the Credit Application Form. If the claim is not filed on time, we cannot accept it.
Never discard, throw away or destroy the flowers impacted before documenting with pictures and papers.
Please, include the following information when starting a claim (Use the Credit Application Form) :
1. Date of shipment
2. AWB (Air WayBill) number - B/L (Bill of Landing) number.
3. Invoice number
4. Variety (Carnation, Spray Carnation, varierty name) and assortment
5. Amount of flowers with issues (boxes, bunches, stems)
6. Cost - amount of the claim
7. Brief description (please be as specific as possible)
8. Photographic records (include box labels, and any other information that can help to describe and document the issue).
All sales are FOB (Free On Board) Bogota. Therefore, no claims on freight will be accepted.
In case of claim, please send your Credit Application through e-mail (within a maximum of 5 days after arrival) to the person in charge of your account.
Problems in transportation, delays in flights, lost boxes, damaged boxes, and on-board temperature changes are responsibility of your cargo agency. Please, contact them directly to solve these kinds of claims.
CLAIMS RESPONSE TIME: At Aposentos Flowers, we are committed to providing timely and effective solutions. All claims (CreditApp Form) must be submitted within a maximum of 5 days after receiving the product. Once submitted to the salesperson, our technical team will review the case and provide a response through the salesperson within the following 5 days. We appreciate your cooperation and understanding as we work to ensure the highest standards of quality and service.
Sincerely,
C.I. FLORES DE APOSENTOS S.A.S.
Claims Policy for Flower Shipments
